Pre-Sales Questions
Q. Will you place ads on my site?
A. tti will NOT place ads on your site.
Q. Can you tell me a little about your
company and network?
A. tti has chosen
The Planet to provide its customers with
superior network connectivity with minimal
required downtime. Located in Dallas, Texas, The
Planet's Data Center boasts over 35,000 square
feet of raised floor space featuring
state-of-the-art security, safety, and cooling
systems and is second-to-none in the industry.
Data Center Features:
-
(21)
26-ton Data Air AC units
-
Pre-action dry pipe sprinkler system
-
Over
500 smoke detectors in an integrated system
-
Simplex
security badge entry/exit on all doors to
facility
-
Multiple TXU electrical grids
-
4800
volts of input power
-
3 main
transfer switches
-
1-megawatt generator (2000-gallon tank)
-
1.5-megawatt generator (2200-gallon tank)
-
DataTrax monitoring software for all data
center infrastructure
Network
Infrastructure:
Choosing Host Gator means that your sites will
be accessible via a fully meshed and redundant
Certified Cisco Network featuring 10 backbone
providers. These providers include:
Q. Do you have a large download file I can
test your speed with?
A. Yes, we do you can test the download file
here
Q. Can I see some of the websites you host?
A. Please visit our
portfolio page.
Q. What forms of payment do you accept?
A. We accept Paypal, checks, and cash.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat Red Hat 9.0
Q. What control panel do you use and do you
have a demo?
A. The control panel we use is called cPanel. A
demo of cPanel can be found
here Login with the username demo, and the
password demo.
Q. Can I pay monthly?
A. Yes, you may pay month to month.
Q. Can I
password protect directories?
A. Yes you can password protect directory's
within cPanel.
DNS
Q. How long does it take to get my domain
working?
A. It usually takes 24-48 hours for a domain to
fully propagate.
Q. Can I view my site even though my domain's
name servers haven't propagated yet?
A. Yes
http://tywoo.biz/~yourusernamehere/
Control Panel
Q. Do
you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control
panel and click "domain management" inside of
domain management you will see a place to manage
and add sub-domains.
Flash Tutorial
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's
wrong?
A. Make sure you are uploading to the right web
directory which is the public_html folder.
Q. Why doesn't my ftp password change when I
change my cPanel password?
A. Please allow 24 hours for your FTP password
to sync with your cPanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for
ImageMagick?
A. Try the following paths till one works: /usr/bin/
>>> /usr/local/bin/convert >>> /usr/bin/X11/
>>
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-Mail
Q. How
do I create email accounts?
A. To create an email account login to your
control panel and click add/remove email
account's.
Q. Why won't my email address work?
A. Make sure you set it up exactly as
demonstrated in this tutorial.
http://www.hostgator.com/outlook.shtml
Q. I did the above correctly why will it
still not work?
A. Lets trouble shoot it some more
here. If you are still having problems read
it again. Still having problems? READ it once
more. 99.9% of the people who contact us saying
they have read it and are still having problems
are given an answer quoting from this exact
page. If you ask us for help we will not be able
to help you because everything we could possibly
tell you is in the above page, meaning if it
doesn't work you did not read and do everything
listed.
Q. What do I put for both incoming and
outgoing mail server?
A. For both incoming and outgoing mail server
put mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. Enter mail.yourdomain.com then, enter your
user name and password.
Q. How do I setup FormMail?
A.
FormMail Tutorial
CGI/ASP/PHP/MySQL/JSP
Q. None of my cgi scripts are working on the
server. How do I get them to work?
A. First make sure that they are chmoded to 755
if that dosen't work
trouble shoot it
Q. I'm having problems with JS?
A.
Jsp FAQ
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL
Databases. After your database is created you
can manage it from phpmyadmin. This can be found
at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.7
Q. What version of perl are you using?
A. We are using version 5.8.0
Q. What version of MySQL are you using?
A. We are using version 4.0.18
Q. What version of JSP are you using?
A. We are using version 5.0.19 What makes this
version so special?
Read
Q. What version of cPanel are you using?
A. Our servers automatically stay up to date
with the most recent stable cPanel version.
Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN?
A. To create a sub domain cPanel asks for the
name you wish to use. MAKE SURE the subdomain
name you give it doesn't have a folder already
named that name. If it does the sub will not
work. Example... I want to create the subdomain
test.hostgator.com so my sub name is going to be
test. If I already have a folder in my ftp named
test I need to delete it or rename it to
something different before I create the
subdomain with the test name from cPanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain
is anything that replaces the www in a domain
name. forum.hostgator.com is a subdomain.
www.forum.hostgator.com is not a subdomain.
Q. How do I setup a subdomain?
A. To learn how to setup a sub
Watch this movie
